Frequently asked questions

TKEG is The Kitchen Efficiency Group’s digital platform for kitchen compliance, due-diligence records, team management, training and day-to-day hospitality operations.

TKEG is designed for restaurants, pubs, cafés, hotels, caterers, takeaways, care kitchens, schools and other UK food businesses that need clear operational and food-safety records.

Yes. TKEG is built around the needs of UK hospitality and food businesses, including UK terminology, allergen controls and SFBB-style workflows.

No. TKEG is an independent kitchen-management and consultancy platform and is not affiliated with, endorsed by or part of the Food Standards Agency or a local authority.

No. TKEG helps a business organise records, evidence and working practices, but it does not replace an official inspection or the food business operator’s legal responsibilities.

No software or consultant can guarantee an official FHRS rating. TKEG can help businesses identify gaps, strengthen their systems and maintain clearer evidence for inspection.

The standard monthly subscription is £9.50. A promotional annual option is currently advertised at £50 for a full year.

Yes. New customers can start with a 14-day free trial so they can set up a venue, invite their team and explore the platform before subscribing.

The platform brings together kitchen checks, temperature records, cleaning, allergens, COSHH, SFBB support, probes, deliveries, reporting, rotas, team tools, training and other operational features.

Subscription management and cancellation options are available through the account billing area, subject to the terms applying to the plan purchased.

Yes. TKEG is designed for practical use on phones as well as larger screens, making it easier for kitchen teams to complete checks during a shift.

TKEG is available through its web platform, and dedicated mobile-app availability may vary by device and app-store release stage. Contact TKEG for the latest availability.

Yes. TKEG supports organisations with multiple sites, with staff access and operational records managed for the relevant location.

Yes. Managers can add team members and give staff access to the areas and sites relevant to their role.

Yes. TKEG includes role and access controls so managers can limit administrative and operational actions appropriately.

Where supported, records include the user, date, time and relevant completion details to create a clearer due-diligence trail.

Yes. Supported workflows allow photo evidence to be stored with tasks or records for later management review.

TKEG is designed to retain dated operational records and supporting evidence so managers can review what was completed and when.

Yes. Relevant sections include export, printable or PDF-style reporting options, although the exact format varies by feature.

TKEG can record scheduled fridge and freezer checks, equipment readings, missing entries, notes and historical temperature records.

Yes. Freezer records can include negative temperature readings, and managers can review them against the operating limits set for their equipment.

TKEG includes reminder and notification functionality for scheduled operational activity where notifications have been enabled on the user’s device and account.

Authorised users can review missing records and, where the feature allows, enter a corrected record with appropriate context rather than leaving an unexplained gap.

Yes. Managers can add refrigeration equipment, identify the unit type and configure the daily check times needed for that kitchen.

Yes. Heating and cooling workflows help teams record process temperatures, methods, probe information, corrective action and notes.

Yes. Businesses can register active probes and keep calibration or accuracy-check records to demonstrate that monitoring equipment is being managed.

Opening and closing are separate daily workflows. Teams complete the checks relevant to the start and end of service, while managers can review completion history.

TKEG provides structured workflows, with configuration options depending on the account and feature setup. Contact support if you need help matching checks to your operation.

Yes. Managers can create recurring cleaning tasks and staff can see what is due, record completion, add notes and attach evidence where required.

Yes. Cleaning tasks can be scheduled at appropriate frequencies so the daily list reflects the work due on that date.

Yes. TKEG can suggest a practical starter template covering common kitchen equipment and areas, which managers can review before adding it to their schedule.

Yes. The allergen area helps businesses record dishes and identify the regulated allergens associated with them.

Yes. TKEG includes an allergen import workflow for businesses that need to add or update multiple dishes more efficiently.

Yes. TKEG’s allergen workflows are structured around the 14 allergens that UK food businesses must be able to identify and communicate.

No. The software helps organise information, but the business must still verify ingredients, prevent cross-contamination and train staff appropriately.

The digital SFBB area guides users through food-safety management information, provides structured questions and saves completed packs for review or printing.

Yes. If a business maintains its SFBB or equivalent food-safety system elsewhere, the relevant TKEG option can record that status.

Saved SFBB versions can be reviewed and, where available, printed or downloaded for the business’s records.

Yes. The COSHH area helps businesses organise information about cleaning chemicals and other hazardous products used in the kitchen.

A user can photograph a product label and use the AI-assisted workflow to prepare draft information for review. The business must check the details before saving and using the assessment.

Yes. AI output can be incomplete or wrong. A competent person should verify the label, safety data sheet, controls and final record before relying on it.

Yes. Delivery workflows can record suppliers, goods types, temperatures, acceptance checks, notes and photo evidence.

Yes. Supplier information can be maintained alongside operational delivery and compliance records.

Yes. Teams can record food waste, the reason, value or quantity information and supporting evidence to help management identify patterns.

TKEG can make waste visible and easier to analyse. Actual savings depend on the actions the business takes in response to the recorded information.

Yes. Managers can build and publish rotas, assign shifts and review team scheduling within the wider kitchen-management platform.

Yes. Team members can submit supported rota requests, availability information and shift claims for management review.

TKEG includes labour-cost visibility within its rota and management tools, helping managers understand the likely staffing cost of scheduled work.

TKEG includes training functionality and is developing food-hygiene learning content and certificates. Check the training page for the courses currently available.

Where a TKEG course provides a certificate, the platform can make the completion record and certificate available to the relevant user or manager.

Additional products include business baselining, remote kitchen compliance checks, kitchen set-up support, on-site consultancy, chef cover and food hygiene rating appeal or recovery support.

The business supplies detailed photos, video and supporting information for an independent review of visible standards, documentation and inspection readiness.

TKEG can help interpret an inspection report, prioritise corrective action and prepare information for an appeal, right to reply or re-rating request where appropriate.

The Book a Chef service is intended to connect required shifts with suitable chefs in the relevant area, subject to availability and role suitability.

Customers can use the in-platform support centre, email support@tkeg.co.uk, call 07340 659380 or send a WhatsApp message to 07472 125247.

The Kitchen Efficiency Group is based in the Stanford-le-Hope area of Essex, United Kingdom, with the postcode SS17 9EY.

TKEG uses managed authentication and hosted data services, with access controlled through accounts and permissions. Businesses should also use strong passwords and remove access promptly when staff leave.

Links to the Privacy Policy and Terms are available in the website footer and should be reviewed before creating an account or purchasing a service.